Privacy Policy

If you create an account, we store your name, email address, and password (stored as a secure hash, never in plain text). Signing in creates a session, which is stored securely and can be ended at any time by signing out.

To fulfil orders, we store the contact and delivery details you provide — name, phone number, email (if given), and delivery address. If you contact us via WhatsApp before creating an account, we may keep a record of that contact information to recognize you if you order again or later create an account.

Every order starts as an inquiry that our team confirms with you directly, usually over WhatsApp. We keep a record of the products, quantities, and status of each order so you and our team can track it. Order records are kept as part of our standard business record-keeping and are not deleted on request, even if other personal information associated with your account is later removed.

If you contact our support team through the platform, we keep a record of your support requests and the messages exchanged so we (and you) can follow up on them.

We show in-app notifications about your orders, applications, reviews, and account activity. You can control some notification preferences from your account settings.

We use secure, encrypted cookies to keep you signed in. We don't sell or share your session or authentication data with any third party.

If you upload a profile photo, a CV when applying for a role, or another file through the platform, it's stored securely and used only for the purpose you uploaded it for (for example, a CV is only used for reviewing your application).

This platform does not currently use any third-party analytics or advertising tracking. If that changes, this page will be updated to reflect it.

We use a database hosting provider to store platform data, and WhatsApp as a messaging channel when you choose to contact us or place an order that way — those conversations happen on WhatsApp's own platform, under WhatsApp's own privacy terms. We do not use any automated messaging, AI, or payment-processing service.

Order records are retained as part of our standard business record-keeping and are not deleted, even if you later close your account.

If you close your account, your personal profile details are removed from active use after a grace period; the underlying order history remains for record-keeping purposes, without your personal details attached to it.

If you apply for a role with us, your application and CV are retained for a reasonable period after the role closes, then removed — we don't keep CVs indefinitely on the chance a similar role opens later.

If you have questions about how your information is handled, you can reach us through our Contact page.